Managed Services

Proactive IT Service Management, powered by Xurrent

Reactive IT management is no longer an option. Employee questions and IT issues deserve a structured approach. With Xurrent as your IT Service Management tool, you have the right solution in hand to strive for excellent service delivery both within and beyond your organization.

Proactive IT service management with Xurrent

IT is an indispensable tool for your organization. Downtime is not an option, and staying up to date is a must. To give your employees peace of mind, you want to proactively address every issue in your IT environment. Today, however, questions and issues still too often reach your IT team via email or phone. This causes IT managers to lose oversight and focus too much on firefighting.

With Xurrent, you offer your employees a single centralized ITSM platform where they can ask all their IT-related questions in a structured way. Xurrent enables you to bundle frequently asked questions and automatically route issues to the right specialist within your IT team. This way, you make your internal processes much more efficient, provide better service to your employees, and gain more time to focus on strategic IT projects.

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Xurrent & LogicMonitor: the secret sauce to Savaco's managed services

Savaco itself also uses Xurrent to streamline both internal and external service delivery. Customers who use our Managed Services and the Savaco Service Desk can log tickets via Xurrent, giving them clear visibility into every request handled by the Service Desk. Internal tickets from Savaco colleagues to the Service Desk are also logged through Xurrent.

And it doesn’t stop there: thanks to the integration of Xurrent with LogicMonitor, we continuously monitor our customers’ IT environments—whether they run on-premises, in the cloud, or in a hybrid setup—and automatically detect issues in real time, even before the customer notices anything. From Savaco customer environments, around 10,000 alerts come in daily. The integration between LogicMonitor and Xurrent ensures that each alert is converted into a ticket. With the power of AI, Xurrent then automatically routes all tickets to the appropriate teams, allowing every issue to be handled efficiently.

Read all about it in this whitepaper

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Whitepaper ITSM - IT Service Management - Xurrent en LogicMonitor

Xurrent for ESM: support your people to the fullest

Xurrent is not only a powerful tool for IT Service Management and IT Operations Management — its capabilities go much further. With Xurrent, you can centralize, manage, and resolve all internal employee requests in a single platform. From your IT department to HR, facilities, and quality: with Xurrent, you're doing Enterprise Service Management.

Discover Xurrent for ESM

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Savaco is Xurrent Silver Partner and MSP of the year 2025

We are proud that Savaco is a Xurrent Silver Partner and has received the Xurrent MSP of the Year award. This recognition confirms our commitment to supporting customers with high-performing, future-proof ITSM and ESM solutions.