Non-profit

Ons Onderdak relies on Savaco’s managed services to ensure a reliable, secure IT environment

For housing association Ons Onderdak, reliable IT is not a luxury, but a necessity. Only with the right information at their fingertips can they assist their tenants promptly. That is why Ons Onderdak has chosen Savaco One’s managed services and security consultancy.

A complex IT environment requires well-thought-out support

Ons Onderdak is a housing association (formerly known as a social housing association) that manages and lets social housing in and around Ypres. With a portfolio of around 1,600 social housing properties and flats, Ons Onderdak needs an IT environment that is accessible at all times. “The challenge for us is to have all the information about our properties and tenants available at all times,” explains Nathalie Vergucht, Management & HR Officer at Ons Onderdak. “When a tenant calls, we need to be able to provide them with accurate information straight away.”

IT therefore plays a key role in the day-to-day running of the organisation, but is also a complex matter. After all, Ons Onderdak does not have a dedicated IT specialist on its team. Furthermore, as a housing association, it must comply with strict security legislation. For the day-to-day management of its IT, Ons Onderdak has therefore been relying for many years on the support of Savaco One, Savaco’s team of specialists in support and advice for SMEs and non-profit organisations.

Ons Onderdak kiest voor IT-gemoedsrust met managed services van Savaco.

Managed Services and security advice

Ons Onderdak opted for Support 365, Savaco One’s managed services package. “We chose Support 365 because it offers us a very comprehensive level of support,” says Nathalie. “I receive all sorts of IT queries from colleagues every day, including questions I can’t answer myself. So I’m glad I can turn to Savaco with those queries.”

Ons Onderdak also turns to Savaco for its security needs. “Ons Onderdak has to comply with strict regulations and is therefore regularly audited by third parties,” explains Jordy Van Hoegaerden, account manager at Savaco One. “This means that not only do they need to have a thorough understanding of their own IT systems, but they must also be able to explain and demonstrate their choices to third parties. We support them in this and ensure that everyone, both internally and externally, is on the same page.”

We chose Support 365 because it offers us a very comprehensive level of support. Every day, I receive all sorts of IT queries from colleagues, including questions I can’t answer myself. That’s when I’m glad I can turn to Savaco with those queries.

Nathalie Vergucht

Management & HR Assistant, Ons Onderdak

The right PC for every task

In addition, Savaco also supplies the necessary laptops and PCs for Ons Onderdak. The Savaco team not only advises on choosing the right HP laptop, but also delivers the devices fully configured and ready to use. “The great thing about HP is that they have a suitable device for every type of user,” says Jordy. “A light and portable device for someone who mainly sends emails and handles documents, or a more powerful device for someone who needs just that bit more power.” For Nathalie, too, HP is an obvious choice: “We choose HP because the devices are reliable, and the accessories work perfectly,” says Nathalie.

Years of collaboration bring peace of mind

Ons Onderdak and Savaco have been working together for years now. For Ons Onderdak, the biggest difference is the peace of mind that having a managed services partner brings. “Our Savaco contact person makes sure that the complexities of IT are easy for us to understand,” concludes Nathalie.

Are you ready for hassle-free IT?

Short on time, staff or IT expertise? This is a familiar situation for many SMEs and non-profit organisations. With Support 365, you can rely on a hassle-free IT environment where your staff can work to their full potential. Our experts keep your systems in top condition and are on hand to assist both you and your end users whenever you have any questions.

Discover Support 365

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