SharePoint intranet
Gezondheidszorg

PPC Pittem takes internal communication to the next level with a modern intranet

Internal communication is often not a core process, but it can become a major asset if handled effectively. PPC Pittem is a case in point: the psychiatric centre worked with Savaco to build a new, modern intranet that now benefits not only staff but also patients.

Outdated platform caused frustration

PPC Pittem is a specialist centre for psychiatry and psychotherapy, offering care pathways for patients aged 15 and over, both on an outpatient basis and through full hospital admission. To keep staff informed about what is going on in the hospital, PPC Pittem has been using an intranet for many years, but in the past this did not always run smoothly, particularly as no one really felt responsible for it.

“Our old intranet was really in need of replacing two years ago,” says David Strobbe, Financial and Administrative Director at PPC Pittem. “We wanted a new, modern application where we could centrally manage all communication for our staff and which Aurelie, our communications manager, could get to work with.” With this request, PPC Pittem turned to its long-standing IT partner, Savaco.

PPC Pittem bouwde met Savaco een SharePoint-intranet uit

A modern hub for communication

Aurelie Hoornaert, communications officer, teamed up with the Savaco team to develop a new intranet based on SharePoint. ‘We began with a kick-off meeting, during which I explained how I envisaged the structure,’ she says. "Savaco then took care of the entire technical set-up of the new platform. After that, I was able to simply start adding the right content in the right place.”

What exactly has changed? Quite a lot! The existing newsletter has been replaced by a news section on the intranet, featuring an alert system that makes urgent notifications immediately visible to everyone. “Take a telephone line going down, for example,” explains Aurelie, “Everyone is informed straight away, and as soon as the issue is resolved, the notification disappears.” In addition, the new intranet now features separate pages for each care pathway offered by PPC Pittem, a telephone directory, and an overview of on-call services – all useful information that is now always up to date and easy to find.

Find out more about SharePoint intranet

MyCare: the patient intranet

The new intranet is more than just an internal communication tool. A great deal of information has also been centralised for patients. “Our patients now have their own kind of intranet: the MyCare platform,” explains Nele Smits, IT technician at PPC Pittem. Just like staff, they can find hospital-wide news, urgent notifications, information on treatments, care pathways and more. But they can also easily access personal information such as appointments via MyCare. In addition, patients can view the hospital restaurant menu and order a meal in advance – simply from home, via their smartphone. “Patients no longer need to travel to stay informed. They can simply check their smartphone to see what’s been posted,” says Aurelie.

A long-standing partnership that makes a difference

PPC Pittem and Savaco have been working well together for years. ‘PPC Pittem has been relying on Savaco for many years for infrastructure, servers, networks and so on. They also provide a 24/7 helpdesk for our IT department, and together we are focusing more and more on applications,’ explains David Strobbe. The process of moving to the new intranet was also viewed very positively.

But what matters most of all is that the new intranet is really making a difference today, not just for staff, but for patients too. ‘Communication is much easier; everything can be found in one place,’ concludes David. ‘The fact that the intranet is also available on smartphones makes everything even easier, even if you don’t spend as much time at a computer.’

Take a look at your internal communications too

Thanks to the new intranet, internal communication at PPC Pittem is now much faster, more efficient and more accessible. Is your organisation also ready for a central source of information? Find out what we can do for you.

Discover what we have to offer

Linum Group

To increase efficiency within the Linum Group, it was examined how technology could better support internal services such as IT, Facility, HR, R&D. Thanks to the service management tool 4me, all questions and incidents are now centralized, resulting in faster answers and therefore also higher satisfaction among the Linum employees.

Chinoh

Chinoh, based in Waregem, made the switch to a new ERP system using Business Central and immediately integrated their online shop and reporting functions in a smart way. The result: less manual work, greater insight and a digital foundation that is ready for the future.

Clippard

For Clippard, a manufacturer and distributor of pneumatic valves, a CRM system is essential for managing customers and developing the market in a structured way. Together with Savaco-Thrives’ Dynamics 365 experts, Clippard embarked on a six-week CRM Kickstart programme. And it paid off.