Plastics Machinery Agency, or PMA for short, is a family-run business operating in the plastics industry, with a focus on recycling and packaging. Brothers Luc and Peter Vandervorst are the second generation at the helm of the company and form a dynamic duo, which is also PMA’s greatest strength. “My brother focuses mainly on sales, whilst I specialise in everything to do with technology,” explains Luc Vandervorst. “That is also what sets us apart from our competitors. Whereas other companies limit themselves to sales, we go further and attach great importance to service. In other words, we offer a complete package.”
Digitalisation as a catalyst for even better service
The company has also embraced digitalisation in order to serve its customers even better and more quickly. Working with Thrives’ Customer Engagement experts, PMA implemented a modern CRM system using Dynamics 365. This allows all customer and project data to be managed centrally, which offers a host of benefits.
